A headstone, marker, or monument's cleanliness duration varies by two primary factors, material and environment. Regular maintenance is recommended every 6-12 months for granite or marble, and every 4-6 months for porous stones like limestone or sandstone. Bronze markers should be cleaned and waxed every 6 months to maintain their beauty.

Limestone and sandstone are more prone to deep staining and require more frequent light cleaning to maintain their beauty and prevent stone erosion. Granite and Marble needs cleaned to prevent buildup of lichen, moss and dirt.

High humidity, extensive shade and lack of sunshine encourages organic growth, requiring more cleaning as well.

Polishing Memories uses the highest quality products available that are designed to keep working for months after cleaning. We tell our customers that while the difference is incredible when seeing the before and after photos we provide, wait a few weeks or a month and it will be even more impressive.

The answer is, you can. But the Polishing Memories difference is that we have the knowledge, skill, specialized tools and products that allows customers the peace of mind knowing that the process was done correctly with the right tools, the right products, on the right stones.

Polishing Memories has the knowledge, skill, and products that guarantees that no harm will come to any headstone, marker, or monument we work on. All stones are assessed prior to any work started, and any damage noted prior to any work beginning will be reported to the customer, to make sure that the customer is aware of any damage that cemetery grounds maintenance may have caused by mowers or tractors.

Furthermore, Polishing Memories is an LLC registered with the state of Ohio, and has obtained all licenses and is fully insured.

So you can be confident that Polishing Memories will never damage your memorial.

A: At Polishing Memories, we strive to provide the highest quality headstone cleaning and gravesite refreshing services to honor your loved ones. If, for any reason, you are not completely satisfied with our services, we offer a flexible refund policy. Customers must notify us within 7 days of the service date to be eligible for a refund. We will first attempt to rectify any issues to your satisfaction, and if the problem persists, a full or partial refund will be issued based on the nature of the concern. Our priority is your peace of mind, and we are committed to ensuring you are completely satisfied with our services. Please contact our customer service team for any further assistance at

contact@polishingmemories.com

The answer is YES, absolutely. But to qualify for a discount the stones must be in the same cemetery and be relatively in the same location. If Polishing Memories is required to pack up supplies and move to a completely different section of the cemetery, there will still be a discount but it will not be as great.

Call for details and to discuss. 234-419-9786.

Packages are for those who want the memorial and gravesite to look its absolute best all year round. Packages are also for those who want cleanings with the seasons. For others, its for headstones that are in an environment that is of higher risk for soiling, ie heavy shaded areas, damp areas. Polishing Memories offer these packages to those individuals who want multiple cleanings throughout the year at a discounted rate.

Yes, you will be given an invoice after the work is complete. Cash transactions must be paid prior to the service being provided. This is due to the cost of transportation and products used.

Yes, like cash, you will be given an invoice, but the work will not be started until the check clears. This is due to transportation and product costs.

Yes, refunds are subject to certain conditions. The request must be made within 30 days of the service date, and the reason for the refund must be valid, such as unsatisfactory cleaning results. Please refer to our full refund policy for more details.

Our refund policy ensures that you are completely satisfied with our services. If for any reason you are not happy with the cleaning results, please contact us within 30 days of the service date. We will review your case and, if applicable, offer a re-cleaning or a full refund.

To request a refund, please contact our customer service team via email or phone with your service details and the reason for your request. Our team will review your request and get back to you within 3-5 business days.

A: At Polishing Memories, the security of your payment information is our top priority. We utilize industry-standard encryption technologies to safeguard your personal and financial details. Our online payment system is compliant with Payment Card Industry Data Security Standards (PCI DSS), ensuring that your information is protected from unauthorized access. Additionally, we offer secure payment gateways and do not store your payment information on our servers. Rest assured, your financial data is handled with the utmost care and confidentiality, allowing you to focus on what truly matters—honoring and restoring the legacy of your loved ones.

A: Yes, it is. Over time, headstones can accumulate dirt, moss, lichen, and other biological materials that can cause discoloration and deterioration. Cleaning headstones is not only important for preserving the legibility of inscriptions but also for maintaining the overall appearance and integrity of the monument. At Polishing Memories, we understand that headstones hold deep sentimental value as they commemorate and honor loved ones. Our specialized headstone cleaning service uses gentle, eco-friendly methods to safely restore the original beauty of the monument, ensuring that the legacy it represents is visually respected and preserved for future generations. By maintaining the condition of headstones, you are also protecting the historical and emotional heritage they signify.

A: Polishing Memories uses a range of specialized products and tools designed to safely and effectively clean and refresh headstones and gravesites. Our primary cleaning agents are biodegradable and environmentally friendly, ensuring that no harm comes to the surrounding flora and fauna. We utilize gentle, non-abrasive cleaners to remove dirt, moss, and lichen without damaging the stone. Our tools include soft-bristled brushes, microfiber cloths, and low-pressure water sprayers to carefully and thoroughly clean the surfaces. Additionally, we use pH-neutral solutions to maintain the integrity of the headstone material. By employing these products and tools, Polishing Memories ensures that each memorial site is restored to its best possible condition, honoring your loved ones with the respect and care they deserve.

A: Choose Polishing Memories because we understand that each headstone carries a legacy and deserves to be treated with the utmost care and respect. Our professional team specializes in headstone cleaning and gravesite refreshing services, ensuring meticulous attention to detail and gentle cleaning methods to preserve the integrity of the memorial. We customize our services to meet your specific needs, providing a pristine and respectful tribute to your loved ones. With Polishing Memories, you're not just getting a cleaning service—you're allowing us to help you honor and maintain the cherished memories of those who have passed.

A: The Polishing Memories "No-Harm" method is our specialized approach to headstone cleaning and gravesite refreshing that ensures the preservation of the site’s integrity. Utilizing eco-friendly, non-toxic cleaning agents, we gently remove dirt, moss, and lichens without causing any damage to the stone or surrounding area. Our trained professionals employ soft-bristle brushes and low-pressure water applications to meticulously clean each headstone, all while adhering to best practices that respect and protect the legacy being honored. This method not only restores cleanliness but also safeguards the memorial for future generations, aligning with our mission of restoring memories one legacy at a time.

A: At Polishing Memories, our top priority is customer satisfaction. If you are unhappy with any aspect of our headstone cleaning or gravesite refreshing services, please contact us immediately. We are committed to resolving any issues promptly and effectively. We offer a satisfaction guarantee, meaning we will revisit the site to address any concerns you may have at no additional cost. Your feedback is valuable to us, and we strive to ensure that every service we provide meets the highest standards, helping to preserve and honor your loved one's memory with the care and respect they deserve.

A: At Polishing Memories, we greatly value your feedback as it helps us continue to provide exceptional headstone cleaning and gravesite refreshing services. If you would like to leave positive feedback, there are several ways to do so: 1. Google Reviews: You can leave a review directly on our Google business listing by searching for "Polishing Memories" on Google, clicking on our profile, and selecting the option to write a review. 2. Facebook Page: Visit our official Facebook page, where you can post a review or recommendation. Simply search for "Polishing Memories Headstone Cleaning and Gravesite Refreshing" on Facebook, and you'll find the option to leave your feedback. 3. Website Testimonial: Head over to our website at www.polishingmemories.com and navigate to the "Testimonials" section. There, you will find a form to submit your detailed feedback. 4. Email: If you prefer, you can send your feedback directly to us via email at contact@polishingmemories.com. We appreciate any comments or suggestions you have. Thank you for taking the time to share your positive experience. Your support and feedback are instrumental in helping us restore memories one legacy at a time.

A: At Polishing Memories, the safety and confidentiality of your personal information are our top priorities. We employ advanced security measures, including encryption technologies and secure data storage protocols, to ensure that your data is protected at all times. Our team is trained in data privacy best practices and adheres to strict confidentiality agreements. We only collect essential information needed to provide our headstone cleaning and gravesite refreshing services and do not share your details with third parties. You can trust that your personal information is handled with the utmost care and security as we restore and refresh your loved ones' final resting places.